Reservations Manager

Responsibilities

• Manage the reservations team by setting goals, providing coaching, and conducting performance evaluations
• Oversee day-to-day reservations operations to ensure seamless and high-quality booking experiences
• Monitor call volumes and collaborate with the Workforce Optimisation Manager to adjust staffing levels
• Oversee customer inquiries, quotes, and the processing of reservations across all channels
• Attend Disruption Management Team (DMT) meetings and coordinate actions with broader stakeholders
• Ensure accurate data entry and complete documentation for all bookings
• Train new team members on company policies, procedures, and industry best practices
• Drive revenue and occupancy through effective inventory management and performance monitoring

Requirements

• Proven leadership experience in a team management capacity
• Strong background in reservations, tourism, or hospitality
• Sound understanding of revenue management principles and commercial mindset
• Excellent communication, organizational, and problem-solving skills
• Ability to manage competing priorities in a fast-paced environment
• Must provide a current National Police Clearance

Benefits

• Generous discounts on Journey Beyond travel and experiences
• Study Assistance and Employee Referral policies
• Parental Leave program and Purchased Leave policy
• Private Health discounts and Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Flexible working environment

About the Company

Journey Beyond is Australia’s leading experiential tourism group, operating 20 iconic brands across Australia and New Zealand. From premium trains like The Ghan and Indian Pacific to luxury lodges and aquatic adventures, we connect guests to the land and to each other through unforgettable travel experiences.