Reservations & Front Office Coordinator

Responsibilities

• Support the smooth workflow of the reservation team
• Coordinate reservation inquiries with revenue awareness and attention to detail
• Actively work with various booking channels and email communications
• Maximize guest comfort and satisfaction by addressing specific needs
• Contribute to the optimal workflow of the reception and ensure guest experience fulfillment
• Respond quickly to guest requests with patience and empathy
• Manage check-in, check-out, and all related guest services

Requirements

• Previous experience in reception roles
• Fluency in German and English
• Strong attention to detail and creative problem-solving skills
• Hands-on mentality and proactive approach
• Commitment to exceptional guest service and passion for hospitality
• Ability to take responsibility for assigned tasks
• Proficiency with digital tools and ability to learn new systems quickly
• Clear and effective communication skills

Benefits

• Team rates for you, friends, and family at all Radisson Hotels
• 30% discount on food and beverages at all Radisson Hotels
• Free meals in the hotel canteen
• An additional day off for your birthday
• Employee benefit portal with various discounts and regional special conditions
• €500 net referral program bonus
• Access to over 2,000 online training courses via the Radisson Academy
• Global career opportunities within more than 1,400 hotels

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and over 1,400 hotels in operation and development in more than 95 countries. Our brand promise is 'Every Moment Matters' with our characteristic 'Yes I Can!' service philosophy.