Reservations Executive

Responsibilities

• Answer reservation requests and inquiries promptly and professionally
• Maintain deep knowledge of room features, locations, and hotel services
• Send quotations and confirmations following Wyndham standards
• Keep the tariff structure updated
• Communicate and report various promotions
• Collect all necessary data for reservations according to Group policies
• Manage market segment quotas and rate levels based on demand and seasonality

Requirements

• Completed secondary education or currently studying hospitality or related fields
• Minimum 2 years of experience in similar positions
• Advanced English proficiency (required)
• Effective communication skills
• Customer orientation and result orientation
• Negotiation, organization, and planning skills
• Knowledge of hotel management systems

About the Company

Ramada by Wyndham is part of the Wyndham Hotels & Resorts network, one of the largest hotel franchise companies in the world, with approximately 8,400 hotels across over 95 countries.