Reservations Consultant

Responsibilities

• Provide exceptional guest service by addressing inquiries and offering detailed information on Sailaway tours and services
• Manage all aspects of reservations, including processing bookings and liaising with local booking agents and wholesalers
• Ensure smooth vessel operations by handling guest manifests and ordering provisions as needed
• Promote and upsell Sailaway products and local tours while managing retail stock and shop sales
• Maintain a professional appearance and develop positive relationships with colleagues and guests

Requirements

• Previous reception and/or customer service experience
• Experience in administration and reservations
• Experience within the tourism industry is advantageous
• Ability to maintain a National Police Clearance

Benefits

• Generous discounts on Journey Beyond travel and experiences
• Study Assistance Policy and Employee Referral Policy
• Parental Leave and Purchased Leave programs
• Private Health discounts and Employee Assistance Program
• Discounts on Journey Beyond merchandise

About the Company

Sailaway is part of Journey Beyond, Australia’s leading experiential tourism group. Based in Port Douglas, Sailaway is passionate about sharing the beauty of the Great Barrier Reef through expert reef interpretation and sustainable sailing adventures aboard state-of-the-art catamarans.