Reservations and Leisure Sales Manager

Responsibilities

• Lead the Reservations Department and oversee day-to-day reservations operations
• Drive leisure sales across FIT, Group Leisure, Series, and Wholesale segments
• Develop and implement annual leisure sales strategy with commercial leadership
• Build relationships with tour operators, wholesalers, DMCs, coach operators, and travel agents
• Negotiate contracted rates, allocations, and commercial agreements
• Manage team performance, training, scheduling, and departmental KPIs
• Prepare commercial reports, forecasts, and lost business analysis
• Ensure reservation accuracy, GDPR compliance, and brand standards

Requirements

• Experience leading reservations or hotel commercial teams
• Strong leisure sales and account management background
• Knowledge of hotel revenue, pricing, and yield management
• Experience with Opera or similar hotel systems
• Coaching, delegation, and team development skills
• Strong reporting, presentation, and negotiation ability
• UK right to work

Benefits

• Discounted Accor rates worldwide
• Free meal breaks on duty
• Complimentary stays in UK and North Ireland
• Friends and family discounts
• Pension scheme
• Health insurance
• Learning and development programs

About the Company

Accor operates global hospitality brands, including Mercure and Ibis. The role is based at Mercure London Earls Court, a newly renovated conferencing and group hotel in Southwest London.