Reservations Agent

Responsibilities

• Manage individual room reservations via phone, email, booking channels, and the website
• Guide guests on room availability, promotions, and hotel policies
• Verify bookings, payments, and special requests prior to guest arrival
• Handle payments and documentation for advance purchase bookings
• Promote hotel offerings including room upgrades, F&B experiences, and packages
• Support revenue strategy by driving direct bookings and increasing conversion
• Coordinate with Front Office, Housekeeping, Sales, and Revenue teams
• Maintain accurate rooming lists, billing instructions, and guest preferences

Requirements

• Passion for hospitality and creating memorable guest experiences
• Excellent organizational and communication skills
• High level of accuracy in data and documentation handling
• Proficiency with computers and telephone systems
• Ability to work independently and prioritize tasks
• Flexibility to support wider hotel operations when required
• Previous experience in hotel reservations is preferred but not mandatory

Benefits

• Competitive salary
• 29 days holiday including bank holidays
• Pension and life insurance
• Complimentary food during shifts
• Free night stay and meal for two upon starting
• Ongoing professional training and development
• Discounts across The Hoxton and the Ennismore family

About the Company

The Hoxton is a series of open-house hotels located in vibrant neighborhoods. We provide stylish, high-value accommodations with welcoming public spaces designed for both guests and locals to connect.