Reservations Agent

Responsibilities

• Handle reservation requests, changes, and cancellations with high attention to detail
• Convert phone inquiries into confirmed bookings to maximize revenue
• Record all guest details and preferences accurately in the system
• Recommend property facilities and utilize up-selling techniques
• Provide an exceptional first point of contact for all potential guests

Requirements

• Guest-focused personality with strong interpersonal skills
• Excellent written and verbal communication skills
• Fluency in English; additional languages are a plus
• Experience working with Opera or another Property Management System (PMS)
• Previous experience in hotel reservations or reception
• Ability to work independently and prioritize conflicting tasks

Benefits

• Employee benefit card offering discounted accommodation and food & beverage worldwide
• Up to 50% discount on meals at Sofitel Adelaide
• Family & Friends accommodation discounts
• Access to learning programs through Accor Academies
• Fully laundered uniform provided
• 24-hour access to an Employee Assistance Program

About the Company

Accor is a global hospitality leader dedicated to creating personalized experiences for guests. We empower our team members to bring new ideas to life and support them in realizing their true potential within a diverse and inclusive community.