Reservationist

Responsibilities

• Convert bedroom, boardroom, and conference room inquiries into confirmed reservations
• Respond promptly to guest communications, travel agents, and leads via mail and telephone
• Prepare check-in documentation and handle cancellations, modifications, and guest requests
• Execute administrative and accounting related tasks to required standards
• Maintain and adhere to internal control measures and compliance requirements
• Build and nurture professional relationships with guests, travel agents, and corporate clients
• Implement processes to guarantee revenues are safeguarded and collected correctly

Requirements

• Grade 12 qualification
• Proficiency in Microsoft Office Suite
• Minimum 1 year of experience in a front office environment
• Knowledge of Property Management Systems (PMS)
• Familiarity with phone systems and customer service principles
• Ability to work long hours and shifts as required by the hospitality industry

Preferred Qualifications

• National Diploma in Hospitality Management or C & G Diploma

About the Company

City Lodge Hotels is a leading hotel group dedicated to making every guest a returning and referring guest through exceptional and personalised experiences.