Reservation Manager

Responsibilities

• Oversee daily operations of the Reservations Department
• Manage individual, group, corporate, and online reservations
• Ensure accurate processing of reservations, cancellations, and amendments
• Monitor room availability and booking controls
• Lead, mentor, and supervise the reservations team
• Collaborate with Revenue Management and Sales teams to optimize rates and occupancy
• Manage reservation system operations and data integrity
• Generate and analyze reservation reports and occupancy metrics
• Handle complex guest inquiries and complaints professionally
• Coordinate with Front Office and Housekeeping for seamless guest experiences

Requirements

• Bachelor’s degree or Diploma in Hotel Management, Hospitality, or Business Administration
• 4–7 years of experience in hotel reservations
• Experience managing a reservations team preferred
• Strong knowledge of PMS, CRS, channel managers, and OTA platforms
• Understanding of room inventory management and revenue optimization
• Excellent communication and problem-solving skills
• Strong attention to detail

About the Company

Accor is a worldwide leader in hospitality, offering limitless possibilities for growth and learning. We welcome you as you are and support you to find a brand that matches your personality.