B
Posted 18 hours ago
Reservation Agent
b'mineReservation Agent
Perks & benefits
CommissionHealth InsuranceTransportationEducation AllowanceRelocation AllowancePaid Leave
Requirements
Hospitality training or experience, German C1, Guestline knowledge (advantage), Shift flexibility
Skills
Hospitality
About the role
Responsibilities
- Handling and processing individual reservations
- Maintaining reservation data in the PMS system
- Providing telephone consultation regarding location, facilities, and services
- Selling rooms with the goal of revenue optimization
- Actively managing room occupancy through targeted category sales
- Working closely with Front Office departments in hotels, including VIP guest handovers
Requirements
- Ideally completed training in hospitality and initial experience in reservations or Front Office
- Career changers are welcome
- Joy in interacting with people
- Good communication and expression skills
- Solution-oriented and independent way of working
- Knowledge of Guestline hotel software is an advantage
- Flexibility for shifts between 08:00 and 18:00
- Very good German language skills (at least C1)
Benefits
- Permanent employment contract
- Market-rate compensation
- Public transport ticket subsidy (up to €58)
- Company health budget (€600) and dental reimbursement
- Free parking
- Induction Day with individual training plan
- Regular training via b'mine Academy
- Employee discounts at b'mine, WorldHotels, and BWH Hotels
- E-bike, E-scooter, or E-roller leasing
- Regular employee events
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b'mine · Berlin
