Research Associate

Responsibilities

• Recruit market research participants via phone and cold calling for quantitative and qualitative projects
• Conduct online desk research to identify healthcare professional contact details
• Communicate project details clearly and provide feedback on project feasibility
• Complete phone screening and schedule qualitative respondents
• Manage panel engagement by onboarding new members and reactivating inactive accounts
• Provide professional support to members via telephone and email to resolve enquiries and complaints
• Perform panel verifications and data quality checks

Requirements

• Fluent in English
• 1+ year of experience in a US Process or International Call Centre
• Strong interpersonal and verbal/written communication skills
• Ability to work night shifts (US EST time zone, 6:00 PM to 3:00 AM IST)
• Willingness to work onsite in the office
• High attention to detail and organizational skills
• Minimum 12th pass or any Graduate/Under-Graduate degree

About the Company

m360 Research is a full-service market research agency specializing in the healthcare space. A subsidiary of M3, the company leverages proprietary panels of over 1 million physicians to provide high-quality, actionable insights for the life science industry.