Research Application Support Engineer

Responsibilities

• Provide advanced technical support for SaaS platforms and analytics tools, including SAS, R/RStudio, and various government analytical platforms.
• Maintain and troubleshoot scalable data pipelines to ensure reliable processing of large datasets for analytics and reporting.
• Monitor server availability, address downtime, and develop robust disaster recovery solutions to protect data integrity.
• Create comprehensive technical documentation for data models, pipelines, server environments, and transformation workflows.
• Troubleshoot large data models and optimize the execution performance of statistical and analytical workloads.
• Collaborate with IT and business stakeholders to ensure reliable access to trusted data and resolve technical issues promptly.

Requirements

• Bachelor's Degree in Computer Science, Engineering, or equivalent experience.
• 3-5 years of relevant professional experience.
• 3+ years of experience supporting, monitoring, and troubleshooting data pipelines (ETL, cloud-storage, reporting, and deployment).
• Proficiency in Microsoft Azure (e.g., Azure Data Factory, Azure Databricks).
• Strong experience with R/RStudio, SAS, SQL, and Python for data manipulation and automation.
• Hands-on experience with modern data warehousing and transformation tools such as Snowflake and dbt.
• Familiarity with CI/CD practices and version control tools like Git.

Preferred Qualifications

• Experience with additional analytical platforms such as SPSS, Stata, Tableau, or ArcGIS.
• Experience or familiarity with healthcare or research data (e.g., clinical, claims, EHR, genomic, or imaging data).
• Knowledge of other cloud platforms such as AWS or GCP.

Benefits

• Generous paid time off policy.
• Medical and dental insurance.
• Retirement benefits.
• Wellness and professional development programs.

About the Company

The American Cancer Society is working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day to serve our communities through lifesaving research and support.