Representative, Workforce Administration

Responsibilities

• Manage timekeeping processes and payroll coding using systems such as Workbrain, Mytime, Aspect, and Absence Tracker.
• Process and monitor state-specific leaves and coordinate FMLA coding requests to ensure compliance.
• Serve as a resource for team members and leadership regarding leave policies and payroll adjustments.
• Interpret and apply provisions of contractual obligations for various unions.
• Provide administrative support and excellent service via phone, email, IVR, chat, and video calls.
• Maintain activity logs and manage inbound correspondence or customer compensation fulfillment.

Requirements

• High School diploma or GED equivalency.
• 1 year of administration experience or equivalent.
• Proficiency in MS Office products, including Word, Excel, PowerPoint, and Copilot.
• Ability to work varied hours and holidays based on business needs.
• Ability to secure appropriate airport authority and/or US Customs security badges.

Preferred Qualifications

• Minimum of 3 years of experience in an office or call center setting.
• Experience analyzing data to improve processes and facilitate operational excellence.
• Previous experience with Workbrain, Mytime, Aspect, or Absence Tracker.

Benefits

• Travel perks including access to a global network of destinations.
• Comprehensive health, dental, prescription, and vision benefits available from day one.
• Wellness programs and virtual doctor visits.
• 401(k) program with employer contributions available after one year (depending on workgroup).
• Employee Assistance Program, pet insurance, and various travel discounts.

About the Company

American Airlines is one of the largest airlines in the world, dedicated to caring for people on life's journey. We foster an inclusive environment supported by over 20 Employee Business Resource Groups, helping our team members reach their full potential while connecting our customers and communities globally.