Representative, Import Documentation

Responsibilities

• Manage the technical documentation cycle for import containers to ensure efficient customs clearance
• Resolve customer inquiries and requests via email and telephone
• Execute documentation protocols for import vessels and manage documentation through to shipment release
• Perform detailed verification of documentation to ensure compliance requirements are met
• Coordinate with overseas agencies to resolve issues and manage change requests
• Maintain professional relationships with customers and global agencies
• Meet performance requirements in line with defined KPIs

Requirements

• 2+ years of relevant industry experience in shipping, logistics, or transportation
• Bilingual proficiency in written and spoken English and French
• Proficient in Microsoft Office applications

Preferred Qualifications

• Experience operating within ERP or Transportation Management Systems (TMS)
• Additional language skills

Benefits

• Flexible health and dental benefits coverage
• RRSP coverage with company matching
• Tailored training and employee development programs
• Mentorship and leadership opportunities
• Employee referral incentive program
• Health and wellness programs
• Gym facilities (Montreal and Toronto offices)

About the Company

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding its presence nationally to become the number one carrier. Our values are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.