Representante de Atencion a Usuarios Cablebus

Responsibilities

• Provide direct customer service to Cablebus users, offering immediate solutions to incidents.
• Follow up on reported issues through analysis within a 48-hour period.
• Capture and register information in Excel based on manually completed incident forms.
• Organize and store physical and digital files in their corresponding folders.
• Manage basic PC tasks and office tools, including Word, Excel, and email.
• Rotate periodically between morning and afternoon shifts, as well as different work modules.

Requirements

• High school diploma (Bachillerato).
• Experience in customer service.
• Basic computer skills and knowledge of Microsoft Office (Word, Excel).
• Must reside within 30 minutes of Cablebus Line 2 (near Metro Constitución de 1917 or Metro Santa Martha).

About the Company

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and the millions of people who count on them. We offer an opportunity to thrive and be part of a culture where individuality is valued every day.