Repairs Operations Program Manager

Responsibilities

• Drive project management and cross-functional coordination with Repair Operations teams, external partners, and engineering groups to resolve complex repair issues.
• Manage the end-to-end repair lifecycle for Ciena products, including optical and routing platforms.
• Partner with Engineering teams to advance repair enablement, first pass evaluation (FPE) preparation, and continuous process improvement projects.
• Lead MRB reduction initiatives to enable cost reduction and reduce lead times.
• Define, manage, and report on key operational metrics while identifying opportunities for improvement.
• Identify and drive continuous improvement initiatives using data analysis and lean methodologies to surface systemic issues and implement corrective action plans.
• Champion engineering-driven optimization across repair processes and materials flow.

Requirements

• Bachelor's degree in Engineering (Electrical, Electronics, Industrial), Supply Chain Management, or a related technical field.
• 10+ years of experience in product, manufacturing, or process engineering within high-tech, telecom, networking, or complex electronics environments.
• Proven track record of managing complex engineering projects from concept to execution.
• Strong understanding of repair processes, logistics, and quality control methodologies.
• Experience with Product Lifecycle Management (PLM) tools and Enterprise Resource Planning (ERP) systems.
• Applied knowledge of Design for Manufacturability (DFM), Design for Assembly (DFA), and serviceability principles.
• Hands-on experience with process optimization, Lean, Six Sigma, or 8D problem solving.
• Fluency in both English and Spanish.
• Ability to travel occasionally to repair depots, manufacturing sites, or supplier locations.

Preferred Qualifications

• Master’s degree in a related engineering discipline.
• Knowledge of telecommunications hardware manufacturing or service environments.
• PMP certification or similar project management qualification.

About the Company

Ciena is the global leader in networking systems, services, and software. We are committed to a people-first approach, prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We lead with our humanity, driving business priorities alongside meaningful social and community impact.