Repair Operations Strategy & Analysis Specialist

Responsibilities

• Analyze KPI and performance data for repair operations to identify issues and improvement areas
• Plan and drive initiatives to improve repair quality, operational efficiency, and customer satisfaction
• Lead projects for new services, operational processes, and system implementations
• Coordinate with internal departments, outsourced partners, and overseas teams
• Manage project progress, issues, and milestones
• Discover improvement opportunities through on-site interviews and data analysis
• Plan and facilitate regular meetings and workshops
• Prepare reports, meeting materials, and operational manuals
• Maintain data and information infrastructure to ensure stable operations

Requirements

• Experience in business analysis, process improvement, and KPI management
• Project management experience including progress tracking, issue management, and stakeholder coordination
• Proficiency in Excel, PowerPoint, and Word for data analysis and reporting
• Ability to analyze quantitative data and develop improvement proposals
• Business-level Japanese for coordination and documentation
• English skills for email correspondence, document creation, and communication

Preferred Qualifications

• Experience in repair service, customer service, supply chain, or related operations
• Experience in workflow design, operational rule development, and meeting facilitation
• Basic knowledge of hardware products and repair services
• Experience using AI to improve operations and drive automation
• Background in quality control, parts management, or customer support
• Experience creating manuals, reports, and meeting materials
• Experience working with global stakeholders on projects or ongoing operations

About the Company

PlayStation, part of Sony Interactive Entertainment, is a global leader in entertainment producing the PlayStation family of products and services. The repair operations team supports after-sales service across Japan and collaborates with overseas centers to sustain the global PlayStation business.