Repair Administration Coordinator

Responsibilities

• Process repair work orders for in-house and mobile service technicians
• Manage warranty repair processing and assist with repair quotations
• Follow up with customers regarding pending service billing and documentation
• Coordinate with carriers for shipment tracking and proof of delivery
• Support inventory coordination, including transfers and return authorizations
• Respond to product and process inquiries from sales teams and customers
• Maintain accurate records of service activities, transactions, and repair volumes
• Partner with Rental/Demo teams to arrange loaner equipment during repair cycles

Requirements

• Minimum of 1 year of experience in customer service, repair coordination, or a related field
• Proficiency in Microsoft Office Suite
• Strong organizational and administrative skills with high attention to detail
• Ability to work in both office and warehouse environments
• Ability to work flexible hours and overtime as required

Preferred Qualifications

• Prior experience in sales support or customer support
• Experience working with WMS, CRM, or ERP systems

About the Company

HYTORC provides high-performance industrial tools and services, supporting service operations through in-house and field service functions to ensure customer satisfaction and efficient service execution.