Renewals Sales Representative, Enterprise

Responsibilities

• Overachieve quota tied to territory renewal and expansion goals
• Manage annual pipeline by conducting customer experience assessments and health checks
• Proactively engage customers to educate on new features and drive upgrades or new licenses
• Cold call lapsed customers to reactivate support
• Collaborate with Deal Desk, Legal, and Sales to prepare enterprise renewal agreements
• Negotiate renewal offers at the CxO level
• Provide accurate forecasting and business analysis
• Assist customers with licensing transfers and support ticket escalations
• Maintain impeccable Salesforce hygiene and records

Requirements

• Minimum 3+ years of experience in Sales or Account Management
• Proven track record of overachieving quota and KPIs
• Experience in Customer Success, Account Management, or Renewals is a plus
• Ability to lead complex customer requests and escalations
• Strong communication and influence skills at all organizational levels, including executives
• Exceptional organizational and multitasking skills
• High-energy, motivated self-starter comfortable with high volumes of email and outbound calls

Benefits

• Unlimited paid time off and 12 paid holidays
• Paid parental leave (8 weeks for all parents, 16 weeks for birthing parents)
• Medical, dental, and vision coverage starting on day one
• 401(k) retirement plan with company matching
• Mental health support and digital wellness tools
• Fertility, adoption, and surrogacy support
• Professional development via LinkedIn Learning and O’Reilly