Renewals Manager

Responsibilities

• Own renewal strategy and execution for a dynamic book of business
• Maximize Gross Dollar Retention through disciplined pricing application and contract optimization
• Lead customer conversations related to renewal pricing, contract terms, and renewal structure
• Apply pricing, discount, and contract policies consistently
• Structure and execute contract modifications to improve renewal outcomes
• Drive migration from legacy agreements to current terms and conditions
• Identify and implement opportunities to automate renewal workflows and reporting
• Partner cross-functionally with Customer Success, Finance, Legal, and RevOps
• Use AI tools to support contract review and renewal risk identification
• Maintain accurate forecasting and documentation

Requirements

• 3+ years of experience in renewals, contract management, or commercial SaaS roles
• Proven experience leading renewal discussions and navigating customer objections
• Strong analytical skills and sound commercial judgment
• Experience using automation or AI tools to improve workflow efficiency
• Excellent written and verbal communication skills
• High attention to detail and operational rigor
• Ability to operate in a dynamic, fast-paced environment

Benefits

• Generous PTO and sick leave
• Free snacks and paid lunches in the office
• Major Medical Health Insurance
• Food vouchers and savings funds
• Stock options
• High-quality tools and equipment

About the Company

Paystand is a fintech company specializing in decentralized finance (DeFi), transforming how businesses manage finances through blockchain technology to automate processes and reduce transaction costs.