Renewals Analyst

Responsibilities

• Manage and track upcoming subscription renewals to ensure timely execution and accurate forecasting
• Maintain renewal opportunity data within Salesforce, including Close dates, Renewal ARR, and contract terms
• Analyze renewal trends, churn risk, and customer usage data to support retention strategies
• Partner with Sales and Customer Success teams to drive on-time renewals and identify upsell opportunities
• Support forecasting processes for renewals, retention, churn, and expansion revenue
• Identify process improvement opportunities within renewal operations and implement scalable solutions
• Perform data audits to ensure Salesforce and subscription system accuracy

Requirements

• 2–5 years of experience in SaaS operations, renewals, revenue operations, or finance
• Strong understanding of SaaS business models and recurring revenue metrics (ARR, Gross Retention, Net Retention, and churn)
• Advanced proficiency in Microsoft Excel
• Hands-on experience with Salesforce
• Strong analytical and problem-solving skills with high attention to detail
• Bachelor's degree in Business, Finance, Economics, Analytics, or a related field preferred

Preferred Qualifications

• Experience with subscription management or CPQ platforms
• Experience with SaaS forecasting and pipeline management
• Knowledge of SaaS contracts and pricing structures
• Experience supporting enterprise or strategic account renewals
• Proficiency in Spanish

About the Company

BioCatch provides advanced behavioral biometrics to protect customers from fraud and account takeover attacks.