Renewals Advisor

Responsibilities

• Strategically engage with customers to align customer goals with solutions
• Ensure account retention, development, and growth of lifetime customer value
• Drive customer use and adoption of software to ensure maximum license utilization
• Facilitate successful onboarding to lead to retention, upsell, and cross-sell opportunities
• Expand and grow customer accounts by identifying needs and selling additional products
• Monitor and report customer product experiences and provide consultation to improve success

Requirements

• 2-4 years of experience in a customer facing role
• Bachelor’s degree or equivalent experience
• Sales, account management, or customer success experience, especially in software
• Strong customer-focus and service orientation
• Excellent interpersonal skills to build trusted relationships at all levels
• Ability to consult with customers remotely or onsite
• Excellent written and oral communication and presentation skills
• Strong analytical and problem-solving abilities

About the Company

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software works as intended. Trusted by more than 16 million developers and 32,000 organizations, SmartBear offers deep test automation, API lifecycle management, and observability capabilities.