Renewal Specialist

Responsibilities

• Manage end-to-end execution of customer renewals for Commercial and SMB markets
• Build and maintain relationships with customer stakeholders to ensure a professional renewal experience
• Partner with Customer Success, Sales, Finance, and Legal teams to support renewal execution
• Proactively identify risks to renewal success and escalate concerns to internal stakeholders
• Maintain accurate renewal forecasts, pipeline tracking, and CRM hygiene
• Support renewal discussions and pricing conversations within established guidelines
• Act as a customer advocate to communicate needs and feedback across internal teams

Requirements

• 2–5 years in renewals, account management, customer success, or sales support
• Experience within enterprise software or SaaS
• Strong interpersonal, written, and verbal communication skills
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Analytical mindset with ability to leverage customer data and reporting
• Proficiency in CRM tools such as Salesforce or Gainsight

Preferred Qualifications

• Fluency in French or German (written and spoken)
• Bachelor’s degree
• Experience in subscription-based businesses or customer lifecycle management

About the Company

Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable. They provide technology to nurture personalized experiences in ecommerce and beyond.