Remote Parts Call Center Agent

Responsibilities

• Support customer and Regional Sales Manager requests by processing parts orders, credit notes, and returns.
• Identify part alternatives to minimize customer impact during extended delivery lead times or vehicle downtime.
• Coordinate fulfillment activities with logistics and supply chain partners to ensure timely delivery.
• Recommend and promote parts, products, and current promotions to identify additional sales opportunities.
• Handle pricing inquiries, quotations, and technical troubleshooting for order-processing issues.
• Identify specific parts using technical documentation, catalogs, photographs, and customer descriptions.
• Assist customers with online account setup, access, and payment concerns.
• Gather market intelligence and competitive information to share with relevant stakeholders.

Requirements

• Associate degree in Diesel Technology, Automotive Technology, Mechanical Engineering Technology, or a related field, plus at least 3 years of relevant experience in heavy-duty vehicle maintenance, parts sales, or customer support.
• OR a High school diploma/equivalent plus technical training in a related mechanical field and at least 5 years of relevant experience.
• Advanced English communication skills, both written and verbal.
• Proficiency with Microsoft Office applications.
• Ability to work a schedule that ends at 5:00 PM Pacific Time.

Preferred Qualifications

• Bilingual or multilingual skills, specifically fluency in Spanish.
• Additional language skills such as French.
• Experience supporting customers in a technical, parts, service, or sales environment.
• Experience with heavy-duty truck, bus, diesel, or commercial vehicle parts.
• Experience with ERP/MRP systems such as SAP, JD Edwards, or Oracle.

Benefits

• Competitive medical, dental, and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Focus on professional and personal development through Volvo Group University.
• Programs designed to support work-life balance.

About the Company

Volvo Group is a leading global industrial company committed to shaping the future of efficient, safe, and sustainable transport solutions. Through brands like Prevost, we provide premium intercity touring coaches and specialty conversion coaches, driving the transition toward a net-zero society through innovation in electromobility and connectivity.