Relief Resident Support Worker

Responsibilities

• Provide a welcoming, positive, and safe environment for individuals experiencing homelessness
• Handle resident admission, orientation, and intake interviews, including basic goal setting
• Monitor incoming traffic and verify resident identification to ensure safety protocols are followed
• Support residents in developing healthy life skills to assist their transition back into the community
• Mediate resident conflicts and utilize de-escalation techniques to prevent or resolve altercations
• Maintain accurate daily logs, occurrence reports, and program documentation
• Perform light housekeeping duties and assist with linen and laundry needs
• Liaise with internal and external agencies, including police and emergency medical services, when necessary

Requirements

• High school diploma or equivalent
• 3-12 months of frontline experience in a social service setting
• Current Standard First Aid with CPR (Level A or C)
• Police Information Check with Vulnerable Sector Search
• Child Intervention Check clearance
• Demonstrated skills in trauma-informed care and non-violent crisis intervention/de-escalation
• Proficiency with MS Office (Word, Outlook) and general computer databases
• Ability to stand for long periods and perform physical tasks such as lifting resident belongings

About the Company

The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. As a faith- and values-based organization, we provide essential necessities such as food, clothing, and shelter, while supporting those facing unemployment, addiction, and family challenges. We are a diverse team of purpose-driven professionals dedicated to our mission of sharing hope, service, dignity, and stewardship.