Relief Resident Support Worker

Responsibilities

• Provide a welcoming, positive, and safe environment for individuals experiencing homelessness
• Handle resident admission, orientation, and intake interviews, including basic goal setting
• Monitor incoming traffic and verify resident identification to ensure safety protocols are followed
• Support residents in developing healthy life skills and choices to assist their transition back into the community
• Mediate resident conflicts to prevent or resolve altercations using de-escalation techniques
• Maintain accurate daily records, including logbooks, occurrence reports, and incident reports
• Perform light housekeeping duties and assist with linen or laundry services as needed
• Liaise with internal and external agencies such as police, emergency services, and spiritual care teams

Requirements

• High school diploma
• Police Information Check with Vulnerable Sector Search
• Child Intervention Check
• Current Standard First Aid with CPR (Level A or C)
• 3-12 months of frontline experience in a social service setting
• Demonstrated skills in trauma-informed care and non-violent crisis intervention/de-escalation
• Ability to remain calm in stressful situations and handle potential verbal or physical aggression
• Proficiency with MS Office (Outlook, Word) and basic database usage
• Physical ability to stand for long periods, walk stairs, and assist with moving resident belongings

About the Company

The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. As a faith- and values-based organization, we provide necessities such as food, clothing, and shelter, while supporting those experiencing unemployment, addiction, and family challenges. We are a diverse team of purpose-driven professionals dedicated to our mission of sharing hope, service, dignity, and stewardship.