Relationship Manager, MidMarket

Responsibilities

• Own and grow a portfolio of Fin's mid market customers driving revenue expansion, retention, and long-term loyalty
• Engage with executives and operators to position AI-driven solutions and tie platform value to business impact
• Design and execute territory strategies targeting upsell, cross-sell, and multi-business unit expansion
• Partner cross-functionally with Marketing, Product, and Customer Success to translate customer needs into product innovation
• Analyze and communicate performance metrics regarding retention, adoption, and platform expansion
• Mentor peers and share winning plays to raise team execution standards

Requirements

• 5+ years in a quota-carrying role managing a large book of business (85+ accounts)
• 3+ years selling SaaS solutions in complex, high-velocity environments
• Proven success navigating procurement processes and influencing enterprise decision-makers
• Experience selling AI-powered products with deep knowledge of AI applications
• Track record of exceeding quota and driving complex renewals

Preferred Qualifications

• Sharp written and verbal communication skills tailored to senior stakeholders
• Strong commercial instincts and ability to thrive in evolving organizations
• High intellectual curiosity and a growth mindset
• Trusted advisor mentality for building long-term partnerships
• Demonstrated leadership and ability to drive cross-functional alignment

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Unlimited access to Claude Code and best-in-class AI tools

About the Company

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences through high-performing AI models.