Relationship Manager

Responsibilities

• Develop and maintain strong relationships with SME owners, founders, and finance managers to drive financing opportunities.
• Leverage professional networks and strategic partnerships to generate new business and referrals.
• Conduct consultative needs assessments to recommend appropriate lending solutions based on client growth objectives.
• Manage the full sales cycle, from initial engagement and qualification to application, negotiation, and funding.
• Coordinate with credit, risk, and operations teams to ensure efficient deal processing and timely documentation collection.
• Monitor client satisfaction and maintain ongoing relationships to identify repeat business and strengthen loyalty.
• Maintain accurate records of all client interactions and pipeline activity within the CRM.

Requirements

• 2–3 years of experience in relationship management, business development, or financial services (SME banking, fintech, or lending).
• Proven track record of achieving revenue, funding, or portfolio growth targets.
• Experience managing the full sales cycle from lead generation through to deal closure.
• Strong understanding of SME financing products, lending processes, and business financial fundamentals.
• Proficiency with CRM systems such as HubSpot, Salesforce, or Zoho.
• Excellent communication, negotiation, and stakeholder management skills.

Preferred Qualifications

• Bachelor's degree in Business Administration, Finance, Banking, or a related field.
• Established network within the local SME ecosystem.

Benefits

• Competitive salaries
• Paid time off
• Healthcare coverage
• A highly collaborative team environment supporting professional and personal growth
• A culture that promotes work-life balance, wellbeing, learning, and innovation

About the Company

FlapKap provides tailored lending solutions designed to help small and medium-sized businesses access the capital they need to grow.