Relationship Manager

Responsibilities

• Build high value, consultative relationships with clients
• Evangelize the Boomtrain product offering and train customers on usage
• Proactively expand deal size by increasing customer usage and product adoption
• Ensure a 100% renewal rate
• Build a community around customers to share best practices
• Improve operational performance and collaboration within the Relationship Management team
• Project manage onboarding timelines with the Solutions team to ensure customers surpass KPIs
• Interface with Solutions or Technical Support teams to resolve client issues promptly

Requirements

• 3+ years of professional experience in a client-facing role
• Demonstrated experience with complex products such as enterprise CRM, ERP, Consulting Services, or Marketing Automation Systems
• Ability to understand various technical architectures and operating systems
• Ability to communicate technical concepts visually to non-technical users
• Experience managing high-level client relationships and escalations

Preferred Qualifications

• Experience in Media, Publishing, or eCommerce

About the Company

Boomtrain is a rapidly growing SaaS organization focused on developing amazing platforms and creating value through exceptional user experiences.