Regional Workplace Experience Ambassador

Responsibilities

• Provide high-touch support to employees, including wayfinding, tools, and information.
• Act as the first line of response for employee questions and troubleshoot issues.
• Ensure daily space readiness by assessing workspaces, conference rooms, and offices.
• Proactively identify and report maintenance needs or repairs via work orders.
• Welcome employees and guests to create a professional and positive first impression.
• Educate users on equipment, workplace protocols, and space etiquette.
• Collect and share "voice of the customer" data to improve service delivery.
• Serve as the primary onsite point of contact for the Workplace Experience team.

Requirements

• Minimum of 2 years of related experience in real estate services, hospitality, retail, or customer service, OR a college degree.
• Proficiency in Microsoft Office Suite.
• Ability to work onsite 3 days a week (24 hours per week total).
• Strong communication skills with the ability to interact with executive-level clients.
• High emotional intelligence and a proactive, "can-do" mentality.

About the Company

Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry with over 100 years of history.