Regional Vice President, Priority Support Engineering

Responsibilities

• Build deep technical and executive relationships with strategic customers to ensure paid support programs serve current and future workloads.
• Accountable for Customer Satisfaction, retention, and successful post-sales delivery of paid support engagements.
• Lead the DSE team's contribution to the proactive, advisory-led support model, including architectural reviews and risk assessments.
• Partner with Snowflake field teams on post-go-live consumption health and identify architectural opportunities to expand value.
• Own the regional sales cycle for paid support programs, partnering with Sales VPs and Solutions Engineering Directors.
• Lead the Go-to-Market motion for paid support, including attach to net-new deals and expansion within the existing customer base.
• Build, hire, and lead the regional Priority Support team, including Designated Support Engineers and front-line managers.
• Lead the DSE team as an AI-native function, setting the standard for AI-augmented engagement delivery and predictive workload analysis.

Requirements

• 10+ years in enterprise customer-facing roles (leading premium support/technical advisory OR senior field sales/engineering).
• Proven track record of owning revenue targets tied to attach, expansion, or renewal.
• 5+ years of leadership experience managing multi-layered organizations in high-growth SaaS or cloud environments.
• Knowledge of data warehousing, data management, analytics, AI, or cloud computing.
• Experience managing commercial targets while working with cross-functional teams (sales, legal, product, etc.).
• Experience leading teams or customer engagements using AI-native or AI-augmented approaches.
• Executive-level communication skills with confidence presenting to C-level audiences.
• Proficiency with Salesforce or similar CRM tools.

Preferred Qualifications

• Direct experience scaling a designated engineer, solutions architect, or premium support program at a cloud data platform or hyperscaler.
• Internal Snowflake field experience (Solutions Engineering or Solutions Architect).
• Strong program, project, and process management skills.

About the Company

Snowflake is powering the era of the agentic enterprise, helping customers reinvent how they work through AI-native thinking and advanced data cloud capabilities.