Regional Service Process Implementation Manager

Responsibilities

• Lead the implementation of dealer and customer-focused service processes, specifically Video Multi-Point Inspections (Video MPI).
• Conduct data-driven market assessments to determine readiness and prioritize dealer implementation.
• Define dealer engagement strategies in partnership with field leadership to ensure operational and behavioral change.
• Collaborate with cross-functional partners in field operations, parts, and training to remove systemic barriers.
• Deliver training, coaching, and support materials to internal teams and dealer personnel.
• Design and iterate on process improvements, tools, and workflows to enhance scalability and performance.
• Document best practices and share performance stories to advocate for consistent process execution.

Requirements

• Bachelor's degree or 8 years of equivalent professional experience.
• Minimum of 6 years of professional experience.
• Strong knowledge of vehicle repair, mechanical operations, and fixed operations.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to travel up to 50% (including day and overnight travel).
• Strong analytical, project management, and communication skills.
• Ability to work independently in a virtual, minimally supervised environment.

Preferred Qualifications

• Experience in dealer contact roles such as DTSM, FOM, DOM, or FSM.
• Familiarity with dealership operations and parts/service field functions.
• Experience working in a dealership, regional office, headquarters, or manufacturing environment.

Benefits

• Comprehensive benefits package including medical and mental health coverage.
• Parental leave and retirement savings plans.
• Employee Lease Program and Vehicle Purchase Program (VPP) discounts.
• Opportunities for career growth, leadership training, and tuition reimbursement.

About the Company

Nissan is an innovation company that combines industry-leading thinking with performance, value, efficiency, safety, and style. With over 150 million vehicles produced globally, we are committed to enriching the lives of our employees and customers through a culture of diversity, inclusion, and continuous improvement.