Regional Service Coach

Responsibilities

• Drive customer satisfaction and ensure process adoption across assigned dealerships
• Implement end-to-end service excellence processes and conduct surprise process checks
• Deliver coaching and training to dealership teams
• Collaborate with cross-functional teams to enhance service experience and dealer efficiency
• Travel to assigned dealerships to track progress and coach teams
• Support digital adoption and ensure accurate data entry in the DMS
• Create and present operational and performance reports
• Conduct periodic process audits across service and parts departments
• Perform root-cause analysis using PDCA methodology and recommend corrective actions
• Drive and monitor KAIZEN activities for continuous improvement

Requirements

• Diploma or Degree in Mechanical or Automobile Engineering
• 5 to 7 years of experience in automotive service operations or dealership management
• Proficiency in MS Office, MS Excel, MS PowerPoint, Macros, and Power BI
• Strong analytical and process-oriented skills
• Willingness to travel frequently to field locations
• Strong communication and networking skills

About the Company

MSX International partners with top automotive OEMs and mobility companies worldwide to transform retail strategies and manage operations in dealer performance, repair optimization, and consumer engagement.