Regional Service Coach

Responsibilities

• Drive customer satisfaction and ensure process adoption across assigned dealerships
• Implement end-to-end service excellence processes and conduct surprise process checks
• Deliver coaching and training to dealership teams to enhance service experience
• Collaborate with cross-functional teams to improve dealer operational efficiency
• Support digital adoption and ensure accurate data entry in the dealership management system (DMS)
• Conduct periodic process audits across service and parts departments
• Perform root-cause analysis using PDCA methodology and recommend corrective actions
• Drive and monitor KAIZEN activities for continuous improvement

Requirements

• Experience in service process coordination or dealership operations
• Ability to travel to assigned dealerships for coaching and auditing
• Proficiency in using dealership management systems (DMS)
• Knowledge of PDCA methodology and continuous improvement techniques like KAIZEN

About the Company

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations through dealer performance improvement, repair optimization, and consumer engagement.