Regional Service Coach

Responsibilities

• Ensure maximum customer satisfaction by achieving KPIs through service excellence processes
• Drive end-to-end service excellence adherence across all service touchpoints in assigned regions
• Travel to dealerships to coach teams on defined service processes and track progress
• Support digital adoption and ensure accurate data entry in dealership management systems (DMS)
• Coordinate with Service HQ and Regional teams to align operations with transformation initiatives
• Create and present operational and performance reports
• Conduct periodic process audits across service and parts departments
• Provide orientation and refresher training to dealership teams
• Perform root-cause analysis using PDCA methodology and recommend corrective actions
• Drive and monitor KAIZEN activities for continuous improvement

Requirements

• Diploma or Degree in Mechanical or Automobile Engineering
• 5 to 7 years of experience in automotive service operations or dealership management
• Proficiency in MS Office, MS Excel, MS PowerPoint, Macros, and Power BI
• Willingness to travel frequently to field locations
• Strong analytical, coaching, and communication skills

About the Company

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations through Dealer Performance Improvement, Repair Optimization, and Consumer Engagement.