Regional Service Coach

Responsibilities

• Drive implementation and sustainability of service excellence programs across assigned dealerships
• Ensure customer satisfaction by achieving KPIs through standardized service processes
• Travel to dealerships to coach teams and track progress on service excellence
• Support digital adoption and ensure accurate data entry in Dealer Management Systems (DMS)
• Conduct periodic process audits across service and parts departments
• Perform root-cause analysis and recommend corrective actions using PDCA methodology
• Provide orientation and refresher training to dealership teams

Requirements

• Diploma or Bachelor's Degree in Mechanical or Automobile Engineering
• 5–7 years of experience in Automotive Service Operations or Dealer Service Management
• Experience in the commercial vehicle industry preferred
• Proficiency in MS Excel, PowerPoint, and Word
• Experience with Dealer Management Systems (DMS)
• Skills in Data Analysis and Root Cause Analysis

Preferred Qualifications

• Experience with Power BI
• Knowledge of PDCA Methodology

About the Company

MSX International is a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations through dealer performance improvement, repair optimization, and consumer engagement.