Regional Risk Investigations Manager - Trust & Safety

Responsibilities

• Manage and supervise daily tasks and projects for the Americas embedded program to mitigate platform risks.
• Lead the investigations team in monitoring and mitigating risks related to organized crime, human trafficking, and other criminal activities.
• Act as a subject matter expert in product development and quality, ensuring high standards and timely project completion.
• Prioritize team responsibilities in alignment with client missions and provide mentorship to analysts.
• Identify programmatic and training needs, including staffing requirements and vendor tool requirements.
• Work directly on complex cases within the investigations team using data analytics and investigative skills.
• Adjust procedures, policies, and business practices to meet evolving security needs.

Requirements

• 8-10 years of professional experience in operations, investigations, or a related field.
• Proficiency in SQL is required.
• Expertise in data analysis, utilizing statistical methods and insights to inform risk management decisions.
• Previous experience in Trust & Safety, fraud detection, or risk management within a user-centric platform.
• Proven experience in project management and collaborating with cross-functional stakeholders across multiple time zones.
• Strong intelligence reporting skills, with the ability to deliver comprehensive reports on geopolitical or cyber threats.
• Excellent communication and presentation skills for conveying complex data to diverse audiences.

Preferred Qualifications

• Understanding of the criminal applications of technology.
• Proficiency in French, Mandarin, or Spanish.

Benefits

• Competitive compensation package with a discretionary bonus scheme.
• Comprehensive medical, dental, vision, and prescription benefits.
• Retirement planning via 401(k).
• Flexible and remote working arrangements.
• Access to Employee Assistance Programs and various voluntary benefits.

About the Company

Control Risks is a leading global risk consultancy that helps organizations navigate complex political, security, and compliance challenges. Our Embedded Consulting team works closely with major tech clients to protect their platforms and users from emerging global threats.