Regional Patient Financial Advocate

Responsibilities

• Screen patients on-site at medical facilities (bedside or ER) to identify eligibility for state, county, and federal assistance programs
• Review hospital census and utilize referral methods to identify self-pay patients
• Initiate the application process for assistance programs and assist patients with enrollment
• Introduce patients to Firstsource services and maintain regular communication regarding their progress
• Document all screening results in onsite tracking tools and hospital computer systems
• Conduct face-to-face screenings or follow up via telephone when necessary
• Perform outside field work, including patient home visits, to screen for program eligibility
• Maintain positive working relationships with hospital staff and adhere to all confidentiality and compliance policies

Requirements

• High School Diploma or equivalent
• Basic computer skills
• Ability to walk, sit, and stand for extended periods of time

Preferred Qualifications

• 1–3 years of experience in medical coding, medical billing, or eligibility assistance
• Previous experience in a healthcare or government assistance setting
• Strong customer service experience

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K
• Paid Time Off

About the Company

Firstsource provides specialized services to healthcare facilities, helping patients navigate financial assistance and ensuring access to necessary medical programs.