Regional Office Liaison

Responsibilities

• Represent the Deputy Commissioner or Regional Manager at FIA Center Operations meetings
• Assist in the daily functions and operations of Benefit Access Centers and Food Stamp sites
• Respond to inquiries from Legal Services, Council Members, and Advocates
• Review and control written complaints from various sources and edit responses
• Monitor Fair Hearing compliance activities and identify errors for corrective action
• Conduct regular site visits and audits to ensure efficient and effective operations
• Provide technical support to Center Managers to improve performance and productivity
• Participate in staff training regarding agency policies and procedures

Requirements

• Permanent status in the Associate Benefits Opportunity Specialist civil service title
• High school diploma and three years of experience in social/human services or related client services
• OR a baccalaureate degree plus eighteen months of experience as a Benefits Opportunity Specialist
• OR a baccalaureate degree plus eighteen months of experience in social/human services

About the Company

The Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential programs such as SNAP, childcare, and job training.