Regional Hub Operations Manager

Responsibilities

• Manage after-sales product support to deliver an exceptional customer service experience
• Lead the repair facility's culture, organizational health, and operational efficiency
• Implement and maintain processes for managing inventories, materials, facilities, and equipment
• Achieve operational performance, sales, profitability, and inventory goals
• Manage Travel and Expense budgets as well as overall P&L budgets for the hub
• Build strong relationships with distributors, end-users, and sales forces
• Oversee the hiring, training, and development of the local Product Service Team
• Ensure compliance with Environmental Health and Safety (EHS) goals

Requirements

• 5+ years of leadership experience in a sales or service field
• Bachelor's Degree in Business Administration (relevant industry/operations experience may be considered a substitute)
• Proven ability to lead teams and manage hourly employees
• Strong small business skills including inventory control, merchandising, and customer relations
• Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook
• Ability to work independently and meet productivity goals without sacrificing quality

Benefits

• Competitive salary and comprehensive benefits plan including medical, dental, vision, and life insurance
• 401(k) and Employee Stock Purchase Plan
• Paid time off, including vacation, holidays, and personal days
• Tuition reimbursement and access to digital learning resources
• Discounts on Stanley Black & Decker tools and partner programs

About the Company

Stanley Black & Decker is the world's largest tool company and an industry visionary. We provide the tools and innovative solutions that makers, doers, and protectors trust to shape the world. With a rich history dating back to 1843, we continue to evolve through our Industry 4.0 Initiative, driving excellence across iconic brands like DEWALT, BLACK+DECKER, CRAFTSMAN, and STANLEY.