Regional Head of Business Operations - Wise Platform - Asia Pacific

Responsibilities

• Lead the regional operational strategy for Wise Platform in Asia Pacific to scale servicing models.
• Own regional servicing and operational KPIs, fixing structural problems and incubating new operations.
• Ensure partner success by maintaining stable KPIs and SLAs.
• Influence and indirectly lead regional operational teams to ensure high performance and capacity.
• Translate partner requirements into long-term strategies and actionable 6-month plans.
• Drive operational excellence through methodical problem-solving and data-driven insights.

Requirements

• Proven track record in senior operational leadership roles within FinTech, Financial Services, or Technology.
• Strong experience in data-driven decision making and managing complex operational processes.
• Proficiency with data tools, specifically SQL and Python, and experience with analytics dashboards.
• Ability to manage change and adapt to evolving business needs in a highly autonomous environment.
• Excellent stakeholder management skills with the ability to influence without direct authority.
• Entrepreneurial mindset with a hands-on approach to delivering end-to-end solutions.

About the Company

Wise is a global technology company on a mission to make money without borders. Through Wise Platform, we enable banks and enterprise businesses to leverage our multi-currency infrastructure to serve their own customers, creating an entirely new network for the world's money.