Regional Customer Service Manager

Responsibilities

• Manage the transition to secondary sales based billing processes
• Monitor monthly orders and dispatches to ensure strict adherence to timelines
• Oversee key account management by segmenting customers and establishing periodic engagement programs
• Devise and track service level metrics from CFAs to Distributors
• Analyze retail coverage and provide recommendations for new distributor appointments
• Summarize customer-based trends into meaningful insights to suggest operational adjustments
• Utilize data analytics to drive continuous improvements within the supply chain model
• Socialize best practices across the Customer Service team

Requirements

• Undergraduate degree or above
• 10+ years of hands-on experience in Sales or Distribution
• Proficiency in data analytics to drive decision-making
• Strong, effective, and firm communication skills
• Ability to travel as per business requirements

Benefits

• Robust benefits packages designed to support employee well-being
• Opportunities for continuous personal and professional growth
• A supportive community environment focused on collaborative success

About the Company

Sun Pharmaceutical Industries Ltd is a global leader in the pharmaceutical industry. We are committed to fostering an environment where employees can grow, take charge of their professional journeys, and thrive through continuous progress and collaboration.