Regional Customer Officer, APAC

Responsibilities

• Serve as a key member of the APAC Senior Leadership Team, shaping regional strategy and driving business growth through customer excellence.
• Lead APAC Sales Engineering and Professional Services while partnering closely with Customer Success to deliver a seamless customer lifecycle.
• Develop and execute regional customer strategies to improve satisfaction, adoption, retention, expansion, and advocacy.
• Build trusted executive relationships with strategic customers to ensure their voice informs regional execution and global strategy.
• Align customer-facing functions with Sales, Marketing, Product Management, and Operations to deliver a differentiated customer experience.
• Define and monitor KPIs that measure customer health, operational excellence, and business growth.
• Champion the adoption of AI, automation, and intelligent workflows to accelerate time-to-value and improve service delivery.

Requirements

• Proven executive leadership experience in Customer Experience, Customer Success, Sales Engineering, Professional Services, or a related customer-facing function.
• Demonstrated success leading high-performing, cross-functional teams in a complex, matrixed environment.
• Strong understanding of enterprise software sales and customer lifecycle management.
• Strategic mindset with the ability to translate data and customer insights into measurable business outcomes.
• Demonstrated ability to leverage AI, automation, and analytics to improve productivity and scale business outcomes.
• Exceptional executive communication, relationship-building, and influencing skills.
• Bachelor's degree in Business, Computer Science, Marketing, or a related discipline.

Preferred Qualifications

• MBA degree.
• Experience leading across diverse cultures and global markets.

About the Company

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.