Regional Client Services Manager

Responsibilities

• Lead, coach, and performance manage regional customer service personnel across branch locations
• Drive accountability to service standards, policies, and operational procedures
• Own KPI performance including response times, order accuracy, and customer satisfaction
• Partner with trainers to coordinate onboarding and employee development
• Identify service gaps, process inefficiencies, and training opportunities
• Collaborate with operations and supply chain to improve order flow and inventory visibility
• Travel as needed to support branch operations and training rollouts

Requirements

• 5+ years of customer service, call center, logistics, distribution, or operational leadership experience
• Previous supervisory or people management experience
• Proven ability to lead teams across multiple locations
• Strong communication and conflict resolution skills
• Experience working within multi-site operational environments
• SAP or ERP system experience
• Ability to travel regionally

Preferred Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, or Communications
• Experience in architectural hardware, glass, glazing, or building materials
• Background in customer service transformation or continuous improvement
• Familiarity with 8x8 or similar customer interaction platforms
• Bilingual or multilingual skills

About the Company

OBE contributes architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. With over 6,500 employees, they operate more than 80 manufacturing and distribution facilities in five countries.