Regional Channel Manager

About the Company

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.

Responsibilities

• Leverage existing networks to drive new opportunities with top-tier CX partners
• Build and maintain strong relationships with TSB/TSDs to drive engagement
• Identify, recruit, and onboard new strategic CX partners
• Provide training, support, and resources to ensure partners can position and sell GoContact solutions
• Collaborate with partners on customer opportunities from discovery through close
• Deliver accurate forecasts, pipeline updates, and strategic plans to leadership
• Travel as needed to meet with partners and customers face-to-face (estimated 40%-50% travel)

Requirements

• Minimum of 3-5 years of experience in the channel sales ecosystem
• Established relationships with channel partners such as TSBs, VARs, MSPs, and independent agents
• Expert-level understanding of Contact Center (CCaaS) and Unified Communications (UCaaS) solutions
• Ability to work independently and drive results without heavy supervision
• Excellent communication, presentation, and relationship-building skills
• Access to reliable personal transportation for regional travel
• Willingness to travel 40–50% for events, trainings, and field visits