Regional Account Manager

Responsibilities

• Manage day-to-day account management and long-term strategy for a Tier 2 book of business
• Drive retention, expansion, and overall account health
• Conduct 2-3 days of in-person client visits each week to foster relationships
• Spearhead enterprise growth through structured discovery and Challenger methodology
• Build and maintain multi-threaded relationships across operational, technical, and executive stakeholders
• Lead pricing discussions, renewals, and expansions including structured negotiations
• Partner cross-functionally with Sales, Operations, Product, Finance, and Trust & Safety

Requirements

• 5+ years of experience in Account Management, Customer Success, or Consultative Sales
• Experience in SaaS, marketplace, logistics, or services environments
• Proven track record of owning retention and expansion revenue
• Strong executive communication and presentation skills
• Demonstrated success managing complex, multi-stakeholder accounts
• Advanced CRM discipline and data fluency (Salesforce or equivalent)
• Ability to travel and perform on-site client visits 2-3 days per week
• Must be based in the Los Angeles, CA area

Preferred Qualifications

• Experience in education, government, or regulated markets
• Familiarity with Challenger or similar insight-led sales methodologies
• Background in transportation, logistics, or marketplace platforms

Benefits

• Equity stock options
• Flexible vacation
• Medical, dental, vision, and life insurance
• 401(k) and FSA

About the Company

HopSkipDrive is a mission-driven leader in safe, fast, and simple supplemental student transportation, connecting kids to highly-vetted caregivers through a specialized marketplace and software solutions.