Referral Specialist

Responsibilities

• Process Early Intervention Program referrals received via the Centralized Call Center or fax-to-email line
• Enter referrals into an Electronic Case Management system and assign case workers
• Ensure accuracy of information entered into the system to avoid duplicate records
• Create electronic child case records and parent welcome letters
• Use Microsoft Office tools to complete tasks and prepare emails for distribution
• Provide clerical assistance for EIP projects and perform other office duties as assigned

Requirements

• High school diploma or equivalent
• One year of satisfactory clerical experience
• Ability to type at least 20 words per minute
• Proficiency with Microsoft Office (Outlook, Word, Excel)

Benefits

• Premium-free health insurance plan
• Public sector defined benefit pension plan
• Tax-deferred savings program
• Worksite Wellness Program
• Hybrid work flexibility (up to two days per week from home)

About the Company

The New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC residents through various public health initiatives.