Referral Coordinator

Responsibilities

• Serve as the primary facility point of contact for community medical referrals and related communications
• Manage administrative aspects of off-site medical referrals including appointments, authorizations, and tracking
• Ensure all patients receiving off-site medical services have a corresponding Medical Payment Authorization Request
• Coordinate with clinical staff to support timely pre-approval for non-emergent care and post-approval for emergent care
• Arrange custody transport for authorized community provider appointments
• Maintain accurate electronic referral and communication records
• Protect patient confidentiality and handle records in accordance with privacy requirements
• Support continuity of care during patient transfer by coordinating required documentation

Requirements

• Experience coordinating off-site medical referrals or continuity-of-care processes in a healthcare setting
• Experience maintaining accurate records in an Electronic Health Record (EHR) system
• Unrestricted and current license as an LVN, LPN, or RN issued by the state of Texas (or ability to obtain one)
• Current Basic Life Support (BLS) Certification
• Ability to manage multiple referrals and deadlines in a high-volume environment
• U.S. citizenship and residency in the U.S. for the last five years

Preferred Qualifications

• Advanced Cardiac Life Support (ACLS) Certification
• Proficiency in both English and Spanish
• Case Management Certification by ANCC

About the Company

IHMS USA, Inc. provides medical services to some of the world’s most vulnerable populations, including individuals and families who are migrating, displaced, or affected by conflict, disaster, or disease. Headquartered in Houston, Texas, IHMS USA focuses on supporting communities across the Western Hemisphere.