Referral Coordinator

Responsibilities

• Receive, review, and process referral requests from healthcare providers
• Coordinate with specialists, hospitals, and other healthcare providers to schedule patient appointments
• Ensure all referral information is accurate, complete, and compliant with healthcare regulations
• Serve as a primary point of contact for patients, providers, and insurance companies regarding referral status
• Provide patients with information on referral processes, appointment details, and pre-appointment preparations
• Verify and update patient records in the electronic health record (EHR) system
• Maintain referral documentation, including medical records and insurance authorizations
• Verify insurance coverage and obtain necessary authorizations for referred services
• Work with insurance companies to resolve coverage or authorization issues
• Maintain patient confidentiality and comply with HIPAA regulations
• Visit outside healthcare offices for relationship-building purposes as needed

Requirements

• High school diploma or GED
• Minimum of 2 years of experience
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Proficiency in using EHR systems and healthcare-related software
• Knowledge of medical terminology, insurance processes, and healthcare regulations
• Reliable transportation to and from the primary work location

Preferred Qualifications

• Associate’s or Bachelor’s degree in healthcare administration or medical assisting
• Medical Assistant certificate
• Bilingual in Spanish, Mandarin, or Cantonese
• Valid state-issued driver’s license and auto insurance

About the Company

Habitat Health empowers older adults to experience more good days in their homes and communities through the Program of All-Inclusive Care for the Elderly (PACE), providing comprehensive medical care and social support.