Reefsleep Lead Host

Responsibilities

• Lead the Reefworld guest experience and foster a strong hospitality culture
• Supervise Hosts and coordinate daily guest operations to ensure exceptional service
• Manage premium food and beverage service delivery at all guest touchpoints
• Maintain accommodation presentation and uphold high housekeeping standards
• Coordinate stock control, inventory management, and operational readiness
• Drive guest feedback collection and contribute to Net Promoter Score (NPS) outcomes
• Inspire a high-performing team through effective coaching, mentoring, and leadership
• Support marine safety and emergency response procedures

Requirements

• Certificate or Diploma in Hospitality, Tourism or Leadership
• Responsible Service of Alcohol (RSA)
• HLTAID011 Provide First Aid and HLTAID015 Provide CPR & Oxygen Resuscitation
• SITSS00016 Food Safety Supervisor
• Elements of Shipboard Safety
• Working with Children Check (Blue Card)
• National police clearance

Preferred Qualifications

• Proven track record in hospitality and housekeeping leadership
• Strong organizational skills and ability to manage daily operations in a fast-paced environment
• Exceptional interpersonal and communication skills

Benefits

• Generous discounts on Journey Beyond travel and experiences
• Attractive salary and positive work environment
• Study Assistance Policy and career progression opportunities
• Parental Leave and Purchased Leave policies
• Employee Assistance Program and Private Health discounts
• Salary sacrifice remote area benefits

About the Company

Cruise Whitsundays is the largest marine-based tour and transport provider in the Whitsundays, offering close encounters with the Great Barrier Reef and Whitehaven Beach. As part of the Journey Beyond experiential tourism group, we operate iconic brands across Australia and New Zealand, connecting guests to extraordinary landscapes and unforgettable experiences.